Refund policy

Return Policy

At RefinedLace.com, we offer a 14-day refund window: you have 14 days from the date your order arrives to request a refund.

1. Eligibility for Returns

To be eligible for a refund, your item must be:

  • Unworn and in its original condition

  • With all original tags attached

  • In the original packaging (including any clear garment bag with SKU label)

Note: We do not accept exchanges, and any return sent without prior authorization will be refused.

2. Restocking Fee

  • Buyer’s Remorse Returns: A 20% restocking fee will be deducted from your refund to cover inspection, handling, and repackaging costs.

  • Damaged, Defective, or Incorrect Items: No restocking fee applies—you’ll receive a full refund, including original shipping costs, provided you notify us promptly (see “Damages and Issues,” below).

3. Non-Returnable (“Final Sale”) Items

Items marked Final Sale at purchase are non-returnable and non-refundable under any circumstances.

4. How to Start a Return

  1. Email us at Contact@RefinedLace.com within 14 days of delivery.

  2. Once approved, we’ll send you a return authorization email with instructions.

  3. You are responsible for all return shipping costs and arranging the carrier.

Return Address (once authorized):

Shipping Department  
RefinedLace.com  
17300 Railroad St., Unit D  
City of Industry, CA 91748

5. Damages and Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item:

  1. Contact us immediately at Contact@RefinedLace.com.

  2. Include photos of the issue.

6. Refund Processing

  • After we receive and inspect your return, we’ll email you to confirm approval.

  • Buyer’s remorse refunds will reflect a 20% restocking fee deduction.

  • Approved refunds are issued to your original payment method within 10 days of approval.

  • It may take additional time for your bank or credit card company to post the credit.

If more than 10 days have passed since approval and you haven’t received your refund, please email Contact@RefinedLace.com.

7. Questions?

For any questions about returns or our restocking-fee policy, email us at Contact@RefinedLace.com. We’re here to help!