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Delivery Policy

1. Introduction

Welcome to Refined Lace! We are committed to delivering your orders in a timely and efficient manner. This delivery policy outlines the terms and conditions for the delivery of products purchased from our store.

2. Order Processing

2.1 Order Confirmation

Upon placing an order, you will receive an email confirmation with order details and an estimated delivery date.
If any items are out of stock or back-ordered, you will be notified promptly with an expected restock date.

2.2 Order Processing Time

Orders are processed within 1-2 business days, excluding weekends and holidays.
Custom or personalized items may require additional processing time, which will be communicated during checkout.

3. Shipping Methods and Costs

3.1 Shipping Methods

We offer a variety of shipping options to meet your needs, including but not limited to:

Standard Delivery - FREE
Priority Delivery - $9,99

3.2 Shipping Costs

Shipping costs are a flat rate
Shipping options and associated costs will be displayed at checkout.

4. Delivery Times

4.1 Estimated Delivery Times

Standard Delivery: 4-12 Business Days
Priority Delivery: 2-12 Business Days

4.2 Delays

While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather, carrier delays, or customs processing.
We will notify you of any significant delays and provide updated delivery information.

5. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
You can track your order through the carrier’s website or via the link provided in the email.

6. Delivery Locations

6.1 Domestic Delivery

We deliver to all addresses within the United States, including P.O. boxes and APO/FPO addresses. Excluding Alaska.

6.2 International Delivery

We don't deliver Internationally

7. Delivery Issues

7.1 Incorrect Address

Please ensure that the shipping address is accurate and complete. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you realize that you have provided an incorrect address, please contact us immediately at +31624920169

7.2 Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
We will work with the carrier to investigate and resolve the issue as quickly as possible.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about our delivery policy, please contact us at:
- Email: Contact@Refinedlace.com
- Phone: +31624920169
- Address: A.H.G. Fokkerstraat 48, 3555BE Utrecht

Thank you for shopping with Refined Lace!

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